Vodafone Customer Service
Contacting Vodafone Customer Service
There are numerous ways for customers to contact Vodafone Customer Service.
You can contact Vodafone Customer Service Monday to Sunday from 8am to 9pm.
UK landlines or mobiles: You can call Vodafone Customer Service in the UK on 0843 850 2486.
From abroad: If you are abroad and need to contact Vodafone Customer Service, you can do so by dialling 0843 850 2486 – FREE from mobile telephones.
Vodafone Customer Service for sales
If you are not yet a customer but are thinking of becoming one, you can contact the sales department on 0843 850 2486. This number is FREE from all UK landlines and mobiles.
Public sector organisations wishing to become Vodafone customers should call 0843 850 2486.
Vodafone Customer Service Issues
Vodafone Customer Service receive lots of customer calls and are usually very busy. Remember, you may be put into a queue before your inquiry is dealt with. At busy periods, there can be a protracted wait. You may need to call back later.
Preparing to call Vodafone Customer Service
Before Vodafone Customer Service deal with your inquiry, they will need to verify your identity. They do this to ensure that someone else is not trying to access your account. To help them do this quickly, make sure you have all the relevant information they may ask for to hand. This may include: your name, address, postcode, telephone numbers, customer account number, contract number, your account details and any password or answer to a secret question you have provided as a means to identify yourself.
Getting to talk to the right person
When contacting large organisations, like Vodafone, you will often be asked to use your telephone keypad to select a range of options so that you are put through to the right person to help you. Listen carefully to the recorded message to make sure you understand which department you want to speak to. If none of the options are appropriate for your inquiry, either choose the most likely option or press no key at all. With the latter, sometimes you can be put through to general inquiries who can find the best person for you to talk to.
Dealing with Vodafone Customer Service on the phone
You’ll find that Vodafone customer service always try and explain things clearly, this way the person dealing with your inquiry will be able to help you better. If you are calling to complain about something, try to remain calm at all times. Please remember that the person on the other end of the line is only doing their job and following instructions.
If you cannot get a satisfactory response from the person you are dealing with or you are unhappy with the service you are getting, politely ask for their name and then ask to be put through to their manager. If this is not successful, take the manager’s name also. You may then need to write to a more senior manager to raise the issue.
Other ways to contact Vodafone
Contacting Vodafone Customer Service by letter
You can do this by contacting:
Customer Relations Manager
Get help from Vodafone’s Online Community
For some problems, you can get help from the Vodafone online community. The video, below, will show you how it works and what help you can find.
Live chat: Vodafone Customer Service can be contacted by live chat via their website. You can find the live chat link at https://www.vodafone.co.uk/contact-us/
Their live chat operators, just like their telephone operators, often get very busy and at times you may be unable to get through using this service. Unlike contacting them by telephone, you cannot be put in a queue on live chat, you will need to keep visiting the page.
The live chat facility on the website is really useful, particularly if you have a query and you are on holiday or working overseas. To use the live chat feature, simply log in into your Vodafone customer account and you can chat with a customer service advisor 24 hours a day, 7 days a week.
However, there are only certain issues that you can discuss on the live chat, so it is always recommended that you contact the telephone number above.
What to do if you have a complaint that cannot be resolved
If you are unable to resolve an issue, then, after 8 weeks, you can refer the matter to the Ombudsman Services Communications.
Ombudsman Services Communications contact details
Phone 0330 440 1614 – standard call charges apply
Fax: 01925 430 049
Ombudsman Services Communications
PO Box 730
Further information about Vodafone
Vodafone is one of the leading mobile phone providers in the UK. It was the first company to introduce 4G technology in 2014 and even went a step further with its launch of 4.5G technology in the capital, London.
Vodafone was the third biggest global organisation in the telecommunications sector in 2014. It had with assets valued at approximately £122 billion.
Vodafone YouTube Channel
You can keep up-to-date with the latest tips, technology and information from Vodafone by visiting their YouTube channel.
Vodafone delivers mobile phone networks across 21 different countries; far from its humble beginnings in January 1985. The original phone call made using Vodafone was on a mobile phone called the ‘Transportable Vodafone’ or VT1 in its abbreviated form, and it was constructed by the son of Vodafone’s first chairman.
VT1 mobile was a colossal device weighing 11lbs. Over 12,000 handsets had been sold by the end of 1985. Since then, the Vodafone network has grown to the international giant that it is today.
In addition to Vodafone’s phone and messaging services, Vodafone now provides a wealth of other services including the ‘One Net Express’, which enables customers to access a landline phone number from a mobile phone.
This new service is extremely beneficial to business people who need a landline phone to contact the office or clients. The One Net Business Service enables users to centralise their contact details including mobile number, landline number and access to voicemail messages all from a mobile phone.
Dongles and Wifi
To keep up with the demand to stay connected, Vodafone now provides dongle packages for business users or individual customers who need to stay connected on the go. Find out more by watching the video below.
Vodafone’s range of products and services
Vodafone offers a comprehensive range of contracts to customers. It offers contracts suitable sending lots of texts, making lots of calls and watching movies on the go.
Whether you are looking for a SIM only tariff, Pay as You Go or Pay Monthly, there’s a plan to suit your specific requirements. You can have the freedom of the Pay as You Go tariff or the security of a Pay Monthly plan.
When speaking to a Vodafone customer service adviser, they’ll be able to advise you on the best contract based on your circumstances and budget.
It is important that, whatever mobile provider you choose, you receive a reliable service and excellent customer service, which is what leading companies, such as Vodafone, strive to achieve.
Useful Vodafone Links
Online Shop: http://www.vodafone.co.uk/shop/index.htm
Online Support: http://support.vodafone.co.uk/
Alternative mobile providers can be found here