Renault Finance

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Renault Finance Customer Services Contact Number | 0843 850 0650

Renault Finance Contact Telephone Number

If you’d like to speak to a member of the Renault Finance customer services team, you can call 0843 850 0650.

Renault is a French multinational automobile manufacturer established in 1899. The company produces a range of cars and vans. Although, in the past, it has also manufactured trucks, tractors, tanks, buses/coaches, aircraft and aircraft engines, and auto rail vehicles.

Renault Finance is the finance company for five of the UK’s leading car brands: Renault, Dacia, Nissan, Infiniti and Alpine. The organisation helps individuals and businesses to buy, hire or lease new and used vehicles from car partners.

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Renault Finance UK customer services contact information

If you would like to speak to Renault Finance customer services then you have several different methods of contact available. 

Do note that Renault Finance has no physical locations in the UK for customers to make appointments at. 

Contact by telephone

The Renault Finance customer service number is available Monday to Friday 8:30 am – 5:30 pm and Saturday 9 am – 5 pm. Unfortunately, this service is not available on Sunday’s or during bank holidays. The contact number for Renault Finance customer services is 0843 850 0650

For existing Renault Finance customers, the number is available at specific times for different services. Consult the following list to find your required department:

  • End of Agreement: Monday – Friday 9am – 5:30pm
  • Contract Hire; Monday – Friday 8:30am – 5:30pm; Saturday 9am – 5pm
  • Electric Vehicle: Monday – Friday 8:30am – 5:30pm; Saturday 9am – 5pm
  • Financial Solutions: Monday – Friday 9am – 5:30pm
  • Customer Care: Monday – Friday 9 am – 5:30 pm 

This Renault Finance customer services contact number features an automated system. This allows you to choose from a few options such as ‘vehicle insurance’ or ‘personal finance’ before it connects you to the right department. 

You can call Renault Finance UK for numerous reasons. For example, to update your personal details, request a settlement quote or change your due date. You may also make a payment or calculate a lump sum quote.

Renault Finance Services online

Alternatively, you can access a range of services via Renault Finances’ website including making a claim and requesting a settlement. You can also get a quote online or find out more information about all the different types of services offered by Renault Finance.

Renault Finance has a wonderful FAQ section on their website where you can find answers across a wide range of topics.

Furthermore, Renault has a useful Twitter account where the team can help with any online queries. Note that this isn’t specifically a Renault Finance Twitter account, but rather Renault’s main Twitter account. Remember not to tweet any personal, account, financial or login information. Renault will never ask you for this type of information on Twitter.

Contact by email

Renault Finance has a number of departments with specific emails available for all of them. You are welcome to contact Renault with questions using the emails listed below.

  • Customer Services – customerservices@rcibanque.com
  • End of Agreement – vtteam@rcibanque.com
  • Contract Hire –  businessfinance@rcibanque.com
  • Electric Vehicles – electricvehicles@rcibanque.com
  • Financial Solutions – financialsolutions@rcibanque.com
  • Customer Care – solutions@rcibanque.com

Contact by post

Renault Finance does have a postal address that you can use to contact them, as below:

 

Renault Finance

Rivers Office Park

Denham Way

Maple Cross

Rickmansworth

WD3 9YS

 

Please note that if your correspondence contains any sensitive or personal information it is recommended that you send this by recorded delivery.

You should include your name, address and account details. Renault will also need to know what has gone wrong, when it happened and how you would like it to be resolved. If you want them to contact you by telephone you should include a contact number.

 

Other ways to contact Renault Finance

Please consult the following sections if you wish to make a complaint or provide feedback to Renault Finance. 

Making a complaint

With customers at the heart of all their decisions, Renault Finance aims to always provide the best level of service to all their customers. However, sometimes they fall short of this expectation. If you would like to make a formal complaint you should call the Renault Finance contact number: 0843 850 0650. 

Ask for the department that you want to direct your complaint to and a manager will deal with your complaint.

Alternatively, you can email Renault Finance on the relevant email provided above. A manager will call you back within 3 days. If a manager is unable to resolve your complaint, this will be passed on to the Customer Relations team to investigate.

If you are dissatisfied with the way your complaint has been handled, you may refer the matter to the Financial Ombudsman Service for review. This also applies if the final response is not received within eight weeks of receipt of your complaint. 

The Financial Ombudsman is a free, independent service for resolving disputes between consumers and a business that provides financial services. You will need to contact them within 6 months of receiving our final response letter.

You can visit the Financial Ombudsman Service website for more information and contact them as follows:

 

The Financial Ombudsman Service

Exchange Tower

Harbour Exchange

London

E14 9SR

 

complaint.info@financial-ombudsman.org.uk       

0800 023 4567

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Providing feedback to Renault Finance

Renault Finance doesn’t have a dedicated way for customers to provide feedback, but there are ways that you can make your voice heard. 

Just as with making a complaint, you can provide feedback by calling the Renault Finance customer services contact number – 0843 850 0650. Then, state that you wish to provide feedback. Or use any of the other methods provided earlier to provide feedback. 

Renault Car Finance Options

Renault offers a wide range of financing options to its customers. Check out the Renault website and select the relevant car to see a breakdown of the various options and calculate finance based on your requirements. 

For example, search options for Renault Clio finance.

Which is the best Renault car?

Renault is a long-standing French institution that offers reliable cars for every occasion and every type of driver. Choosing a car is a big decision and Renault advises you to do your research before making a purchase.

Additionally, you can book test drives from Renault dealerships to find the best Renault car for you.

Furthermore, Which provides a good breakdown of the Renault brand and their popular cars, detailing their reliability and pricing.

Who does Renault use for finance?

Renault Finance is a trading name for the RCI Financial Services Ltd. This is the finance company behind five of the UK’s leading car brands: Renault, Dacia, Nissan, Infiniti and Alpine. RCI helps individuals and businesses to buy, hire or lease new and used vehicles from those partners. 

Created and wholly owned by Groupe Renault, RCI Banque SA is a French bank specialising in automotive financings and services. In the UK, RCI Financial Services was formed in July 2007, when Nissan Finance and Renault Finance merged to create RCI Financial Services.

Renault-Finance-customer-services-contact-number

Withdrawing from Renault Finance Agreement

As a Renault Finance customer, you do have the right to withdraw from the Finance Agreement. This usually involves paying a Renault car finance settlement figure.

If this applies to you, there are some important terms and conditions to be aware of:

  • You can only exercise your Right to Withdraw if you have either a Personal Contract Purchase, Hire Purchase or Lease Purchase Finance Agreement regulated by the Consumer Credit Act 1974. Please refer to your copy of the Finance Agreement.
  • The Right to Withdraw starts on the date of your Finance Agreement and ends after 14 calendar days.   
  • You are required to repay the amount of credit to Renault car Finance (plus daily interest charge), as detailed in your Finance Agreement. This must be repaid within 30 calendar days from the day after you give your notice to withdraw.
  • If your Finance Agreement was subject to a deposit contribution you may need to repay this.
  • Right of Withdrawal from the Finance Agreement does not entitle you to withdraw from the purchase of the vehicle.
  • Only a Finance Agreement holder can exercise the Right of Withdrawal.
  • Once you have completed the Right of Withdrawal, you will no longer be covered by the Consumer Credit Act 1974.

If you do wish to withdraw from the Finance Agreement, you can contact the Customer Service team on 0843 850 0650.

Useful Links

Renault Finance FAQ

Renault website

Personal Finance by Renault

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That concludes our guide to contacting Renault Financial Services. Hopefully, you found this guide useful. Before you go, you might want to check out our guide to contacting Audi Financial Services.