O2 Contact Number | 0843 850 2484
Contacting O2 Customer Service
There are many ways for customers to contact O2 Customer Service.
O2 has a highly structured telephone contact system with different phone lines for each of its main departments. We have put these for you below. Contact these departments for both account and technical issues.
Opening Times: Mon – Fri 8am – 9pm | Sat – 8am – 8pm | Sun 8am – 6pm
Contacting O2 Pay Monthly Team
For a query regarding your Pay monthly account, you can telephone free from your O2 mobile when you dial 202. If you are using a landline call 0843 850 2484, these calls are charged at standard rates. If you are calling from abroad, the number is 0843 850 2484, these calls are free from O2 mobiles, other network costs will vary.
Opening Times: Mon – Fri 8am – 9pm | Sat – 8am – 8pm | Sun 8am – 6pm
Contacting O2 Pay & Go Team
For a query regarding your Pay & Go account, you can telephone 4445 from your O2 mobile, calls cost 25p. If you are using a landline call 0843 850 2484, these calls are charged at standard rates. If you are calling from abroad, the number is 0843 850 2484, these calls are charged at international rates.
Opening Times: Mon – Fri 8am – 9pm | Sat – 8am – 8pm | Sun 9am – 6pm
Contacting O2 Business Team
For a query regarding your Pay monthly account, you can telephone free from your O2 mobile when you dial 8002. If you are using a landline call 0843 850 2484, these calls are free. If you are calling from abroad, the number is 0843 850 2484, these calls are free from O2 mobiles, other network costs will vary.
Opening Times: Mon – Fri 8am – 8pm | Sat – 9am – 5pm | Sun 9am – 5pm
Contacting O2 Mobile Broadband team
If you have an existing O2 mobile customer you can contact the Mobile Broadband Team by calling the appropriate numbers in the sections above.
If you are not an existing customer and are considering becoming one, please call the relevant number below:
- Pay Monthly Mobile Broadband: 0843 850 2484
- Pay & Go Mobile Broadband: 0843 850 2484
- Business Mobile Broadband: 0843 850 2484
Contacting O2 to become a mobile customer
If you want to become a personal O2 mobile customer, telephone 0843 850 2484 calls cost 7p a minute from BT landlines, other networks may vary. If you want to become a business user call 0843 850 2484 these calls are free.
Opening Times: Mon – Fri 9am – 5pm
Issues with calling O2 Customer Services
O2 Customer Service can be very busy at certain times of the day, so be prepared to be put into a queue before your call is answered. As there can be a very long wait, it might be easier and less expensive to call back later.
Preparing to call O2 Customer Service
Before O2 Customer Service deal with your call, you will be asked to verify your identity. This is done to ensure that no-one else is trying to access your account. To speed things up, have available all the details they may ask for’ including; telephone numbers, customer account number, contract number and your account details and any password secret answer you need to identify yourself.
Getting to talk to the right person
When contacting large enterprises, like O2, you may be asked to use your telephone keypad to select the option that you want. Listen carefully to the recorded message so that you fully understand which option is the best for your inquiry. If the options available don’t match your inquiry, either choose the option that seems most appropriate or press no key at all. With the latter, there is a chance you will be redirected to general inquiries who will find the best number for you.
Dealing with O2 Customer Service on the phone
When you talk to O2 Customer Service personnel try to explain your problems clearly so that the person dealing with your inquiry can give you as much help as possible. If you are making a complaint about something, always try to remain calm. Remember that the assistant you are talking to is only doing their job.
If you fail to get a satisfactory response from the person you are talking to or you are unsatisfied with their service, respectfully ask for their name and then ask to speak to their superior. If this doesn’t work, you may need to write to a more senior manager to raise the issue.
Below is a video which might help you when dealing with O2 Customer Services
Other ways to contact O2
Contacting O2 by live chat: O2 can be contacted by live chat via their website You can find the live chat panel on their Contact Us page, here: http://www.o2.co.uk/contactus
The O2 live chat facility can get overwhelmed with calls during busy times and you may not be able to start a conversation until later. You may also find that during a conversation it takes a while for the operator to respond – this is due to the fact that sometimes operators deal with more than one customer at a time. If live chat is busy you will need to try again at a later time.
Contacting O2 by letter
You can do this by writing to:
O2 Complaint Review Service
PO Box 302
Dunstable
LU6 9GN
Or you can send your complaint to the following email address: complaintreviewservice@o2.com
What to do if your complaint cannot be resolved
If you are unable to resolve a problem you have complained about, then, after 8 weeks, you can refer the matter to the Ombudsman Services Communications.
Ombudsman Services Communications contact details
Website: http://www.os-communications.org
Email: enquiries@os-communications.org
Phone 0330 440 1614 – standard call charges apply
Fax: 01925 430 049
Address:
Ombudsman Services Communications
PO Box 730
Warrington
WA4 6HL
O2 Products and Services
O2 is one of the UK’s leading 3G and 4G Network providers offering Pat Monthly, Pay and Go, and Mobile Broadband services to both personal and business customers. They also sell a wide range of phones, Sim cards and other mobile devices such as tablet computers, smart watches, fitness monitors etc. They also sell a range of accessories for these products and offer insurance protection.
One of O2’s most recent mobile broadband services allows business clients to have conference calls whilst out of the office. Watch the video below to find out more:
O2 started trading under the name Cellnet in 1985 and was originally owned by BT and Securicor. It then changed its name to mmO2 in 2002 and shortly afterwards it became just O2. In 2005, O2 was bought by the Spanish company, Telefónica.
O2 has been a major sponsor of many sporting organisations, most notably the England rugby team and Arsenal. They also sponsor annual wireless festivals in Leeds and London.
Perhaps most famously, O2 became the sponsor of London’s Millennium Dome in 2007. Now called the O2 Arena, it is one of the UK’s premier entertainment venues. What many people don’t know is that O2 customers get priority tickets for events which they can purchase 48 hours before general release. Not only this, O2 customers also get to go to exclusive areas in the arena, such as the Blueroom Bar and O2 Lounge where they can change the wallpaper designs and music by sending texts.
In recent years, O2 has teamed up with the NSPCC to help protect children online. To find out more about this watch the video below.
Useful Links
O2 Homepage: https://www.o2.co.uk/
O2 Store Locator: http://www.o2.co.uk/storelocator
O2 Help Page: http://www.o2.co.uk/help