Halifax Bank

Halifax website at no or lower cost by clicking here

Call 0843 850 2150

Call connection service, calls cost £0.07 per minute, plus your phone company's access charge. Operated by Direct Number LLP

Halifax Contact Number | 0843 850 2150

Halifax Bank Contact Telephone Number

If you’re looking for the Halifax contact number, you can speak to a representative using the number 0843 850 2150.

Halifax is a British bank that operates as a trading division of the Bank of Scotland, a wholly-owned subsidiary of Lloyds Banking Group. Interestingly, it is named after the English town of Halifax where it was originally founded as a building society in 1853. By 1913 it had grown in the UK’s largest building society.

Halifax customers in the UK have several ways of getting in touch. Essentially, it depends on the nature of your enquiry.


Halifax Bank Contact Information

If you need to contact Halifax, you have a number of options available.

Contact By Telephone

As the first point of call, you can phone Halifax customer services. Their telephone banking contact number is available at the following times:

  • Seven days a week 7 am – 11 pm for existing customers.
  • Mon-Fri: 8am-8pm, Sat: 8am-6pm and Sun: 9am-5pm for new customers.

Unfortunately, the Halifax telephone service is not available during bank holidays. 

For reference, the Halifax bank contact number is 0843 850 2150.

The Halifax customer services contact number features an automated system which allows you to say what your problem is or what service you require. It will then automatically put you through to the correct department allowing you to speak to someone at Halifax.

By calling this number, you are able to access a range of services and departments including: 

  • Bank accounts and arranged overdrafts
  • Savings
  • Mortgages
  • Credit cards
  • Personal loans
  • Car finance
  • Insurance
  • Investments
  • Travel money
  • Share dealing
  • Online banking
  • Bereavement help 
  • Advice on lost and stolen cards, replacement cards or pins

Halifax Online

Additionally, customers can access a range of services via Halifax’s website. This includes secure online banking as well as loan calculators.

For help online, Halifax has a useful help centre where you will find FAQs. Furthermore, there are online forms where you can report stolen cards.

Finally, Halifax also has an active Twitter account where they will help with any online banking queries. Remember not to tweet any personal, account, financial or online banking log-in information. Halifax will never ask you for this type of information on Twitter.

Contact By Email

Halifax Bank does not have a public email address for customers. They advise that if you have a problem or question to phone them. After all, this is more secure. 

Alternatively, if you do want to contact Halifax online there are a variety of other ways to do that using their secure platform. 

Contact In-Store

Halifax has branches all over the UK. Once there, dedicated in-store advisors are able to help with a range of issues. Most of their branches are open 9:30 am to 3:30 pm, Monday to Friday. You can find the locations of all Halifax’s branches and their opening times here.

You can also check your balance, make withdrawals and pay cash or cheques into your current account at Post Office counters. Make sure you check the Post Office website for up-to-date information about opening hours. 

Contact By Post

Customers can write to Halifax Bank at the following address:


PO Box 548



Please note that for security reasons, Halifax are unable to respond to any questions about Online Banking by post.


Other ways to contact Halifax Bank

If you need to make a complaint or wish to provide feedback to Halifax Bank, then this section is for you.

Making a complaint to Halifax

Halifax takes complaints seriously. As such, there are a number of ways customers can make their voices heard.

They encourage you to call them on this Halifax customer services contact number and state that you wish to make a complaint: 0843 850 2150

You may also complain by filling out an online form. They will review your complaint and call you. Note that Halifax deal with complaints in order of urgency. Furthermore, they prioritise complaints received from vulnerable customers first.

Customers have the option to complain by simply emailing Halifax Bank at the following email address:


Customers should be aware that email isn’t necessarily a secure way to contact Halifax. Or any bank, for that matter! Because of this, you may feel more comfortable using their secure online complaint form. It’s likely that Halifax will request you call them to resolve your email complaint. 

Please refrain from adding any sensitive account information to your message. Details such as your account numbers should not be used in an email. However, to help Halifax resolve your complaint as efficiently as possible, please include:

  • Your full name.
  • The first line of your address and postcode.
  • The banking service, product or branch your complaint is about (if applicable).
  • As much information about the complaint as you feel able to give. Naturally, excluding account numbers and other sensitive account information.
  • Any particular actions you should wish Halifax to take to resolve your complaint to your satisfaction. 
  • A contact number and the best times to contact you over the phone. An advisor will call you once they receive your email.

Customers are also welcome to complain by sending a letter to Halifax’s head office at the following address:

Head of Customer Services


PO Box 761




Providing Feedback to Halifax

Halifax has a convenient online community forum. This allows customers to tell them what they think to the services and products provided by Halifax. You can also see some of the ideas and improvements Halifax is exploring for their Online Banking service.

As an alternative – customers can provide feedback by calling the contact number for the Halifax bank.  If you do this, state to your representative that you wish to provide feedback.

Customers are also able to provide feedback via an online form. You need to select ‘I want to give feedback’ in the drop-down menu.

Contacting Halifax Mortgage

Halifax provides a range of mortgages for new or existing homeowners. You can contact Halifax’s mortgage helpline on 0843 850 2150.

The company have more information about rates as well as mortgage calculators on their dedicated mortgage webpages.

Does Halifax have an online chat?

Yes, Halifax provides an online chat service for customers through their Mobile Banking App. Once you are signed in to the app you can select online banking instant chat service from the menu. This is an easy way to get answers quickly whilst on the go. 

Can I cancel pending transactions?

Is there a transaction on your account that you think is incorrect or you want to cancel?

A pending transaction means the merchant hasn’t taken the payment yet, but that it’s in process. In that case, it may be easier to prevent the money from leaving your account. The best way to cancel a pending transaction is to do it as soon as you realise it was sent in error. 

In the case of a mistaken transaction, Halifax suggests that you contact the business first. It may result in a faster reaction and they will be able to look into it in more detail.

Unfortunately, customers are not able to cancel transactions from their account themselves. If you want to query a pending transaction, Halifax can look into it as soon as it shows on your statement page. Contact customer services via the Halifax Bank contact number.

How do I set up a voice ID for Telephone Banking?

Voice ID is a secure feature for Halifax Telephone Banking customers. It confirms your identity by using your voice. You can set it up if you hold a bank, savings or credit card account with Halifax.

To set it up for your account, simply phone 0345 850 0691. Next, you must confirm your identity and the automated system will take you through setting it up. 

How Do I Register For Online Banking with Halifax?

For customers that are already signed up with a Halifax account, you can register for online banking here.

The process takes you through an online form. Furthermore, you will need to provide personal and account information followed by security steps to confirm that it is you.

Is Halifax Online Banking Safe?

Halifax takes safety seriously and ensures all customers are protected by their online guarantee. You can read more about their safety approach here.

Contacting Halifax About Fraud

If you think you’ve been a victim of fraud, Halifax suggest that you contact them right away via the Halifax fraud contact number: 0843 850 2150

Halifax provides useful information about how to spot fraud and keep your finances safe here. 

Does Halifax have ISA’s?

Indeed, Halifax does offer a range of ISA accounts. To find out about their products and rates, check out the details on their website. Alternatively, you can call on their main contact number.

Useful Links

Halifax Help Centre: https://www.halifax.co.uk/helpcentre/

Halifax Online Services: https://www.halifax.co.uk/aboutonline/

Protecting Yourself From Fraud: https://www.halifax.co.uk/aboutonline/security/protecting-yourself-from-fraud/

We hope you found this guide useful. If so, you might want to visit our guide on how to contact Apple next.