EE Customer Services

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EE Customer Services | 0843 850 2485

EE Customer Service
By Mtaylor848 [CC BY 4.0]

Contacting EE Customer Services

There are numerous ways for customers to contact EE Customer Services.

By telephone

Opening times (read carefully):

EE Customer Services has varied opening times. They are open from 8am to 10am during weekdays and from 8am to 8pm on weekends. However, the hours between 8pm and 10pm during weekdays and 6pm and 8pm at weekends are referred to as ‘non-standard opening hours’ and calls made during these times are more expensive.

Calling EE Customer Services from a mobile:

For pay monthlybroadbandSIM only, and TV customers call: 0843 850 2485

If you call using a landline, other mobile or using a different mobile provider:

Pay monthly and SIM only  customers call 0843 850 2485

Pay as you go customers – call 0843 850 2485

Broadband & TV customers- call 0843 850 2485

Small business customers – call – 0843 850 2485
These calls are not free, howver,  and will require you to pay the rates charged by your provider.

 

If you are calling EE Customer Services from a landline:

Pay monthly or SIM only customers – call  0843 850 2485

Pay as you go customers – call 0843 850 2485

Home Broadband & EE TV customers – call 0843 850 2485

Mobile Broadband customers – call 0843 850 2485

Small business customers –call 0843 850 2485

EE Customer Services
By Mtaylor848 (Own work) [CC BY-SA 4.0]

If you want to become an EE customer

Personal customers call 0843 850 2485

Businesses or organisations with up to 50 employees, call 0843 850 2485

Businesses or organisations with 50+ employees, call 0843 850 2485
Calls are free from landlines, but will cost up to 20p per minute from EE. Calls from other networks may be higher.

If you want to make a complaint about EE

To make a complaint by telephone, call 0843 850 2485
Calls to this number are free from EE mobile phones. However, charges from other providers may vary.

 

Other ways to contact EE

By letter

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

By Text

Existing mobile customers can get in touch EE Customer Services by texting 150 with the following codes to get the following services or information:

  • BA = for balance detail
  • BILL = to see your invoices and payments
  • UP = to see whether you are eligible for an upgrade
  • USAGE = to check your current costs
  • BUNDLES = keep a check of bundles or extras
  • HELP = to see EE’s main services

Making a complaint online

EE provides an online form for you to complete if you wish to make a complaint about EE. To access the form visit: https://explore.ee.co.uk/forms/we-are-listening.

The form is detailed and will require you to provide information about your account numbers. To help, have these with you when you complete the form. Don’t expect an instant response, however, it can take EE 3 days to reply.

What to do if you have a complaint that cannot be resolved

If you are unable to resolve an issue, then, after 8 weeks, you can refer the matter to the Ombudsman Services Communications.

Ombudsman Services Communications contact details

Website: http://www.os-communications.org
Email: enquiries@os-communications.org
Phone 0330 440 1614 – standard call charges apply
Fax: 01925 430 049
Address:
Ombudsman Services Communications
PO Box 730
Warrington
WA4 6HL

Find information on YouTube

EE has its own channel on YouTube which has many helpful videos for its customers.

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EE Customer Services Issues

Customer Service receives large volumes of customer inquiries daily and is often very busy. When calling, be prepared to be put into a queue before your call is dealt with. During very busy periods, waiting times can be long and it may be easier to call later. If you are paying for the call, it may also be cheaper.

Preparing to call EE Customer Services

Before EE assistants deal with your inquiry, they need to verify your identity to make sure no-one tries to fraudulently access your account. To make this process quicker, have ready all the relevant details they may ask for, including; your telephone number, address, postcode, EE account and contract numbers, telephone password or secret question answers you have given to identify yourself.

Getting through to the right person

When calling large companies, like EE, you may need to use your telephone keypad to choose from a range of caller options so that you are connected to the correct department. Pay attention to the recorded message so that you understand the various choices. However, if the options are not suitable for your problem, choose the most likely matches or press no key at all. Not pressing an option may divert you to general inquiries where an operator can help put you through to the best department.

Dealing with EE Customer Services on the phone

When calling EE Customer Service, discuss your concerns as clearly as possible so members of the team dealing with your inquiry can fully help you. When making a complaint, remain calm and remember that the assistant you are talking to is only doing their job.

If you get an unsatisfactory response from your customer service inquiry or you aren’t happy with their service, take the assistant’s name and ask to speak to the manager.  If this fails to solve your problems, ask for the manager’s name. Raise any concerns with the manager, mentioning the names of the people you have spoken to when writing.

The Origins of EE

EE, which stands for Everything Everywhere, was formed from the merger of Orange with T-Mobile in 2010. Whilst it launched products under its own name, EE initially maintained both Orange and T-Mobile Brands. However, It stopped this in early 2015. Now part of the BT Group, EE is now the largest mobile network operator in the UK, with around 32 million customers.

 

EE Presents its new 5G network

The video, below, shows how EE is developing its 5G network.

 

 

Useful Links

Homepage: http://shop.ee.co.uk/

Youtube Channel: https://www.youtube.com/user/EEUK

Help Page: http://ee.co.uk/help