Cheltenham & Gloucester Contact Number

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Cheltenham & Gloucester Contact Number | 0843 850 2316

If you need the Cheltenham & Gloucester contact telephone number then you can get in touch via 0843 850 2316.

But before you do, it is recommended to acquaint yourself with the nature of the business and what the helpline can do for you.

‘C&G’ specialises in mortgages and savings products. Originally, the Cheltenham & Gloucester Building Society was a British building society that operated as a subsidiary of Lloyds Banking Group. In 2013, the branch network of ‘C&G’ was transferred to the newly established TSB Bank PLC. Most C&G branches were rebranded under the TSB brand along with a number of Lloyds TSB branches in England and Wales. Some C&G savings accounts and mortgages were also transferred to the new TSB Bank at that time whereas others remained with C&G.

Later, in April 2017, all remaining mortgage administration was transferred to Lloyds Bank and rebranded.

Cheltenham & Gloucester Contact Number

Cheltenham & Gloucester Contact Information

If you’re an existing savings or mortgage customer of Cheltenham & Gloucester, then you may have received correspondence about who now handles your account. 

Even if you haven’t received any correspondence, assume your mortgage or savings account is now managed directly by Lloyds Bank. Therefore all customer service queries should be directed to them.

Please note that Cheltenham & Gloucester are no longer offering new savings or mortgage accounts. However, previous Cheltenham & Gloucester customers do still have several ways of getting in touch. This depends on the type of enquiry you have. 

Cheltenham & Gloucester Contact Number 

The Cheltenham & Gloucester customer services number is 0843 850 2316. The team is available Monday – Friday 9 am – 5 pm. Please note, this service is not available on the weekend or during bank holidays. 

This Cheltenham & Gloucester contact number features an automated system. This enables you to choose from a few options such as ‘making a claim’ or ‘getting a quote.’ It will then connect you to the right department. 

You can call Cheltenham & Gloucester in relation to all enquiries. You can get a quote, continue a quote, add or update home details, change your payment method or cancel your policy. Alternatively, you can call to ask a question about your mortgage or savings. There is no admin fee associated with calling to update your details or change what your insurance covers.

Cheltenham & Gloucester online

You can access former Cheltenham & Gloucester mortgage and savings services via the Lloyd Bank website.

Once there, you can find useful tools such as the Cheltenham & Gloucester mortgage calculator. You may also get a quote online and read about all the different types of insurance offered by Lloyds Bank.

If there is something specific that you want to insure, you can browse a list of Lloyd’s insurance products online. Simply select the one you want and then click on ‘your cover explained’ to see a breakdown of what it covers.

You will also find more help and guidance on Lloyd’s various insurance packages.

Furthermore, you can make an insurance claim online.

As an alternative, you can check out the Lloyds Bank Twitter account. The team is available to help with any online insurance queries 24/7. Remember, never tweet any personal, account, financial or logon information. Lloyds will never ask you for this type of information on social media.

And finally, you can seek answers on the Lloyds Bank FAQ section.

Contact by email

Neither Cheltenham & Gloucester Building Society nor Lloyds Bank have a public email address for customers. Instead, they suggest you use the Cheltenham & Gloucester contact number for help.

Alternatively, you can type your query on their chat function as a starting point.

If you have the Lloyds Banking App, you may also lodge a question via the 24/7 messaging service. Select ‘support’ and then ‘message us’.

Cheltenham & Gloucester UK

Contact in-store

Since they were taken over by Lloyds Bank, Cheltenham & Gloucester no longer has any branches in the UK. On the other hand, Lloyds Bank has branches all over the UK. Their dedicated in-store advisors are able to help with a range of issues. 

Most of the Lloyds Bank branches are open 9:30 am to 5 pm, Monday to Friday. You can find the locations of all Lloyd’s branches and their opening times via the Lloyds store locator

Contact by post

Cheltenham & Gloucester doesn’t advertise a postal address to customers for general questions. Instead, they advise you contact Lloyds via one of the above options.

However, they do have a postal address for complaints:

Lloyds Bank

Customer Services


If you do make a complaint via post, you should include your name, address and account details. They also need to know what has gone wrong, when it happened and how you would like it to be resolved. If you want them to contact you by telephone you should include a contact number.

Other ways to contact Cheltenham & Gloucester 

If you wish to lodge a complaint or provide feedback to Cheltenham & Gloucester, then you should consult this section.

Making a complaint

Cheltenham & Gloucester and Lloyds Bank take complaints seriously. As such, there are a number of ways you can make your voices heard.

In the first instance, you can contact Lloyds Bank customer services and state that you wish to make a complaint – 0843 850 2316.

On the other hand, you can also complain by filling out an online complaint form. Lloyds Bank will review your complaint and call you back. Note that they deal with complaints in order of urgency and also deal with complaints from vulnerable customers first. 

Alternatively, you have the option to complain by simply sending Lloyds a message via their mobile banking app. Go to ‘support’ and select ‘message us’ and label the message as a complaint.

Or, you can complain by email. Please direct your complaint to the dedicated Lloyds complaints email address:

Please do provide the same information as above as if you were sending them a letter by post.

Your final option is to visit a branch. Lloyds Bank’s in-store advisors are able to listen to complaints and help you to resolve them. Go to the branch finder above to find out where your nearest store is. Find out more about how to complain to Cheltenham & Gloucester via Lloyds here.

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Providing Feedback to Cheltenham & Gloucester

Just as with making a complaint, you can provide feedback by calling the Cheltenham & Gloucester contact number. Once you are connected, state that you wish to provide feedback: 0843 850 2316.

Alternatively, you can also use any of the above contact methods to provide feedback on Lloyds services.

Cheltenham & Gloucester FAQs

Before you pick up the phone, you might find the answer to your question here. 

How do I find my Cheltenham & Gloucester old accounts?

Held a Cheltenham and Gloucester account in the past and think you may still have accounts with them? In that case, they can find and reactivate these for you. Before you begin, try and get hold of the following information about your Cheltenham and Gloucester or Lloyds Bank account. This will help speed up your discussion:

  • old bank statements
  • old passbooks
  • any other correspondence from us
  • any other information relating to your account.

Once you have this information you should call the Cheltenham & Gloucester customer services contact number: 0843 850 2316.

Which bank took over Cheltenham and Gloucester?

The branch network of Cheltenham & Gloucester was transferred to the newly established TSB Bank PLC in September 2013.

This was part of divestment of a significant portion of the Lloyds TSB business by Lloyds Banking Group. C&G branches were rebranded under the TSB brand along with a number of Lloyds TSB branches across England and Wales. Some C&G savings accounts and mortgages were also transferred to the new TSB Bank at that time; others remained with C&G.

In April 2017, all remaining mortgage administration was transferred to Lloyds Bank and rebranded.

Can I claim Back Cheltenham & Gloucester PPI?

Cheltenham & Gloucester bank is now owned by Lloyds Banking Group, which has been heavily involved in the PPI scandal across all of its banks. 

Over 10 years ago, Cheltenham & Gloucester were identified as charging too much for their mortgage PPI.

In 2009, Lloyds Banking Group closed all branches of Cheltenham & Gloucester. The company name still remains. However, Lloyds Bank now deals with all active accounts and products – including PPI complaints. In 2010, Lloyds Banking Group stopped selling PPI on all products.

Cheltenham & Gloucester PPI was mis-sold on the following products:

  • Mortgages
  • Loans
  • Credit cards

If you would like to make a claim against Cheltenham & Gloucester PPI, you can contact Lloyds Banking Group.

Does Cheltenham & Gloucester have travel insurance?

Lloyds Bank offers travel insurance through a third party, AXA Insurance.

The type of insurance you can get is tied to what account you have with Lloyds Bank. You can find out what insurance you are entitled to and what that covers via the Lloyds Bank website. Alternatively, you can call the Lloyds Bank Insurance contact number 0843 850 2100.

How do I claim on my Lloyds travel insurance?

You can make a travel insurance claim by calling the Lloyds Bank Insurance phone number – 0843 850 2100.

Lines are open 8 am – 8 pm Monday to Friday, and 9 am – 5 pm Saturday.

How do I claim on Lloyds Home Insurance?

To make a home insurance claim, you should call Lloyds Bank Insurance contact number. Do have your policy number to hand as well as a list of everything that has been lost, damaged or stolen.

In an emergency, Lloyds has a 24-hour emergency hotline: 0345 3000 170

Call this number to arrange for a tradesperson to make any emergency repairs to:

  • Plumbing, drainage or central heating systems.
  • Your gas or electricity supply systems if they fail.
  • Damaged roofing, locks, doors or windows to secure your home.

More information on claiming on your home insurance can be found on the Lloyds website.

Cheltenham & Gloucester

Useful Links

Cheltenham & Gloucester Website

Lloyds Bank

About Cheltenham & Gloucester and Lloyds Bank

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We hope you found this guide useful and it resolved your query. You might also find useful support in our guide to Lloyds Bank.