British Gas Homecare

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British Gas Homecare | 0843 850 2481

Contacting British Gas HomeCare

bghc1There are a number of ways to contact British Gas HomeCare

By telephone:

The main number for enquiries and breakdowns is 0843 850 2481
This is a freephone number and the line is open 24 / 7 every day.

Other numbers

In the case of an emergency call: 0843 850 2481
This is a freephone number and the line is open 24 / 7 every day

To arrange your annual service visits call 0843 850 2481
This is a freephone number and the line is open 24 / 7 every day

To arrange one-off repairs call 0843 850 2481
This is a Freephone number and lines are open Monday to Friday: 8am – 8pm, Saturday: 8am – 6pm

For replacement boilers 0843 850 2481
This is a Freephone number and lines are open Monday to Friday: 8am – 8pm, Saturday: 8am – 6pm

Note: Freephone numbers are free for BT customers. Charges may vary if you use mobiles or other providers. Please check with your network before calling.


Other ways of contacting British Gas HomeCare


You can contact British Gas HomeCare online via their website, but you need to be registered and must log in to do so.


To contact British Gas HomeCare send an email to

 By Post

You can write to British Gas HomeCare at: British Gas, PO Box 227, Rotherham, S98 1PD.

Customer Service Issues

British Gas HomeCare receives thousands of inquiries per day and is usually exceptionally busy. If you call, be prepared to have to wait in a queue. Unless you have an emergency, it could be better to call later.

Preparing to call British Gas HomeCare Customer Service

Before British Gas HomeCare operators deal with your call, they will need to verify who you are to make sure no-one is trying to access your account. To assist, have with you all the identification details they may ask for, including your British Gas HomeCare account number.


Getting through to the right department

When telephoning large businesses, like British Gas HomeCare, you may need your telephone keypad to choose options that channel you to the right department. Listen carefully to any instructions. If the options are not what you require, choose the most likely one or alternatively press no keys. This can sometimes put you through to general inquiries.

Dealing with British Gas HomeCare Customer Service on the phone

Always explain your concerns clearly so that the assistant helping you knows exactly what your problem is. When making a complaint, remain composed and consider that the assistant is only following instructions.

If you are not satisfied with the response to your complaint, ask to speak to a manager. However, if this doesn’t resolve the situation, you should then make a formal complaint.

Making a complaint

By Phone

You can make a complaint by calling 0843 850 2481

Lines are open Mon to Fri, 8am – 8pm, and Saturdays, 8am – 6pm.

By Email

You can complain by sending an email to:

By Letter

You can complain by sending a letter to: Helen Emms, Head of Customer Relations, British Gas Services Customer Relations, PO Box 4394, Dunstable, LU6 9LG

What to do if you have a complaint that cannot be resolved

If you are unable to resolve an issue, then, after 8 weeks, you can refer the matter to the Ombudsman Services Communications.

Ombudsman Services Communications contact details

Phone 0330 440 1614 – standard call charges apply
Fax: 01925 430 049
Ombudsman Services Communications
PO Box 730

Further information about British Gas HomeCare

British Gas HomecareBritish Gas is a leading UK utility provider, supplying homes and businesses throughout the UK with gas and electricity. HomeCare is a package of support which provides comprehensive cover to protect your heating systems. It provides insurance for your boiler to cover any eventuality. Based around four different levels of cover from the most basic, HomeCare 100 through to the advanced package HomeCare 400. Each package is designed to offer different levels of cover to suit your requirements and budget. The most advanced package HomeCare 400 covers everything from your central heating through to plumbing and electrics.

It does depend on the type of policy that you take out and the circumstances of your claim as to when you can use it, but there are hundreds of instances when the policy can be used. All of the packages come with a yearly boiler check so you can rest assured that your boiler is in tip top condition and is as energy efficient as it should be.

Unlimited Callouts

You are also entitled to unlimited call outs throughout the year, but there are terms and conditions attached to this, so it is wise to check the small print before taking out a policy. If the technician finds that there is something wrong, repairs are covered which includes parts and labour. Furthermore, the work will be carried out by a qualified and skilled engineer registered as Gas Safe so you know that you are in safe hands.

Keep your home warm this winter

About Customer Services

British Gas HomeCare is available to answer your calls 24 hours a day, 7 days a week and with a knowledgeable and professional team available to help, there’s lots of benefits to using HomeCare cover. If something does happen and you need to make an urgent call, an engineer will call you when they are on the way so you don’t have to spend hours waiting for someone to call. If your boiler is over 7 years old, it will be replaced if it’s found to be faulty. All of the boilers supplied by British Gas are energy efficient and all come with an A rating so you know that your boiler will save you money in running costs.

Finding that you have a broken boiler is not the best news. Especially if it’s in the middle of winter and it’s freezing outside. HomeCare plans are affordably priced to suit all budgets and are paid for by monthly direct debit, the same as a standard insurance policy.

The HomeCare Packages

The products offered by British Gas HomeCare is broad ranging and ensures that you have a team of experts on hand should anything happen. The last thing you need if you have a boiler that’s playing up or your electrics not working properly is to be searching around for a reputable tradesperson to carry out the work. You know that the team at British Gas are dedicated to their work, are registered with the relevant bodies and take a great deal of pride and care in their work.

Furthermore, they are available all hours of the day or night so too is the team at British Gas so your electrics or heating system will be as good as new in no time at all. The British Gas website provides a wealth of information about the HomeCare system, how it works, what it covers and how much it costs so you can choose a HomeCare package to suit your requirements.

What to check for if your gas or electricity isn’t working

Useful Links

British Gas Contact us page:

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