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Amazon Contact Number | 0843 850 2089

Amazon Contact Telephone Number

If you need to get hold of someone at Amazon, you can use the Amazon contact number – 0843 850 2089. 

Amazon is an American multinational technology company based in the USA that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. Now the world’s largest online marketplace, Amazon was founded by Jeff Bezos in 1994. Originally, Amazon started as an online marketplace purely for books. However, it quickly expanded to sell electronics, software, video games, apparel, furniture, food, toys, and jewellery. Nowadays as one of the most profitable companies in the world, you’ll find almost anything on from practically every country on the planet.

As Amazon is such a large company you in the UK have several ways of getting in touch depending on the type of enquiry.


Amazon Contact Information

Please find the relevant Amazon contract information below.

Contact by telephone

The Amazon customer services telephone number is available 24/7. Please note that you will have to verify your identity when calling the general help number. The Amazon contact number: 0843 850 2089

When you call the Amazon customer services contact number you will reach an automated system. This allows you to state what your problem is or what department your problem relates to. It will then automatically put you through to the correct department allowing you to speak to someone at Amazon who will need to qualify your identity.

By calling this number you are able to access a range of services and departments including: 

  • Amazon orders
  • payments
  • Kindle
  • Amazon Prime
  • account problems
  • fraud
  • security
  • gift cards, and much more

Amazon also has a ‘call me now’ feature which allows you to select recent orders and issues from drop-down menus. After this, Amazon will call you back once they have looked up your information. 

Unfortunately, Amazon does not provide an estimated time scale for this callback. Follow this link for the ‘call me now’ feature.

Amazon online

You can access a range of services via Amazon’s website. For example, Amazon Prime and digital services and device support.

For help online, Amazon has a useful help centre where you will find help sections relating to common you issues. Below this you will find a section where you can browse a whole range of help topics. Furthermore, FAQs are available that collate common questions. Or, you can type in your own query. 

Alternatively, Amazon has a handy automated chat bot. This will either fix your problem or pass you over to a human who can. Once on the site, click ‘start chatting now’ and type in your problem. The bot will shortly figure out what you need support with. 

And finally, Amazon also has an active Twitter account. The team are available to help with any Amazon related queries 24/7.

Remember not to tweet any personal, account, financial or logon information. Amazon will never ask you for this type of information on Twitter. 

Contact by email

If you wish to contact Amazon by email, you can do this by logging into your Amazon account. 

Contact in-store

As an online retailer and service provider Amazon doesn’t have any physical stores in the UK. For any queries, you should phone the Amazon customer service contact number.

Contact By Post

Amazon does not have a public postal address for you to request help. Instead, they suggest that you use the contact number provided above.


Other ways to contact Amazon

If you need to make or wish to provide feedback to Amazon, you should read the advice below first.

Making a complaint

Amazon takes complaints seriously. As such, there are a number of ways you can make your voices heard.

Initially, Amazon suggests that you call them on this Amazon contact number. Once you reach the automated service, state that you wish to make a complaint: 0843 850 2089

Alternatively, you can complain by using the automated chat bot. Type in that you wish to complain and it will bring up a list of recently ordered products from your account. If your complaint is not about anything to do with an order simply type your query in. Then, the chatbot will hopefully point you in the right direction. 

In case you need to escalate a complaint, Amazon uses an Online Dispute Resolution Platform run by the European Commission. This enables you to resolve disputes outside of court. You should use this only after they have tried the other avenues and have not been successful or are not happy with the result. You will need to insert the email address in the section “What is the trader’s email address?” of the ODR complaint form.



Providing Feedback to Amazon

When providing feedback on Amazon, you are usually providing feedback for an order from a specific seller. Amazon is an online marketplace that allows sellers to sell their products through Amazon. When you buy something on Amazon, you are not buying it from Amazon, but rather from that seller’s or store. Amazon does, however, often fulfil orders from their warehouses.

After you have ordered from Amazon they have 90 days to leave feedback, comments and ratings to let others know about your experience. Comments should be about your satisfaction with the product, packaging and delivery.

Amazon provides more information on feedback, comments and ratings here:

To provide feedback for a recent order:

  1. Go to either or ‘Your Orders’, and then click ‘Leave Seller Feedback’.
  2. Find the order you want to leave feedback for and then select your rating and comments.
  3. Click ‘submit feedback.’

To provide general feedback to Amazon about their website or services you can call the Amazon UK contact number or complete this short form.

Common Amazon FAQs

To help you resolve your query swiftly, we have collated a database of common FAQs relating to Amazon UK.

Does Amazon have an online chat?

Yes, Amazon has a helpful automated chatbot that will either fix your problem or pass you over to a human who can. Follow this link, click start chatting now’, type in your problem,, and it will figure out what you need help with. Amazon chat will present options and can even pull up your recent ordered products to better help you with your problem.

Does Amazon have 24/7 customer service?

Yes, Amazon does have multiple forms of customer service available 24/7. You can call the Amazon customer services general help number 24 hours a day 7 days a week: 0843 850 2089

Amazon also has an automated online chat. This will either provide you information from their website or help centre to fix your problem. In other cases, it will connect you to the right place or person. This is also available 24/7.

Returning an Amazon order

You are able to return Amazon orders as long as they have not been used or damaged. Log into your account and check with the seller you purchased from. There are different options when returning items that depend on the item, category and seller.

To return an Amazon Order:

  1. Go to recent orders found in your account section or go to the returns centre.
  2. Choose an order or item and click either ‘Return’ or ‘Replace Item’.
  3. Choose a reason for return from the drop-down menu.
  4. Select how you want to process the return. Usually, you either choose ‘refund’ or ‘replacement’.
  5. Once the option has been accepted (this could take multiple days) post your item to the returns address provided by Amazon.

For further guidance and help with returning Amazon items follow this link.

Does Amazon have an app?

Yes, Amazon has an app that you can download providing that you have an Amazon account. Go to the App Store or Play Store to download the Amazon Shopping App.

How to speak to someone at Amazon

To speak to a person at Amazon, call the Amazon UK contact number. Once you’ve gone through the automated system, it will connect you to a real person: 0843 850 2089

Be patient with the automated system. It will take some time to figure out what your problem is so it can direct you through to the best person.

Amazon Prime help

If you need help with Amazon Prime, you can call the Amazon Prime contact number: 0843 850 2089 

Alternatively, you can visit this section for support setting up Prime.

Useful Links

Amazon’s Help Centre

Amazon Request Call

Browse Amazon Help Topics


We hope you found this guide useful for resolving your Amazon problem or query. For even more informative guides, please visit our Apple UK page next.