If you’re wondering what’s covered by the British Gas Homecare, you’re in the right place. It can be hard to find this information on the open web, but we’ve decided to change that.
In this article, we will cover the four types of British Gas Homecare and whether you need coverage for your boiler. Keep reading to find the answer to all of your questions.
British Gas HomeCare 1-4 Products
The British Gas HomeCare 1-4 products for boilers and central heating provide servicing, ongoing maintenance, and coverage for repairs and breakdowns.
With over 600 safe registered engineers and a 24/7 customer service helpline, you can confidently presume that you are in safe hands when it comes to repairs. Boiler service on an annual basis is included as part of the standard service package, but British Gas can also care for drains, plumbing, and electric needs.
If you’re having a hard time reaching the helpline, check our site for a better number to call for quick access to help.
HomeCare provides a variety of other products, meaning the extent of care and coverage varies according to your needs. There are four main levels of coverage: HomeCare 1, HomeCare 2, HomeCare 3, and HomeCare 4. Let’s take a closer look at those in-depth.
British Gas HomeCare 1 & 2
HomeCare 1 is the most basic product, and it covers the gas boiler and controls. Homecare 2 covers the same as well as repairs to central heating, such as pipework, hot water cylinder, and radiators.
With all of the products, an annual boiler service is provisioned to ensure the boiler is in good working order.
The first two products cover the most important basic needs, but there are some exceptions. They don’t cover showers, sludge removal, scaling, or central heating system repair.
The prices will be fixed for the 1st year and you have the potential for unlimited boiler outcalls every year. Keep in mind that your breakdown history will be taken into account when determining the price for the next year.
British Gas HomeCare 3 & 4
HomeCare 3 covers the same services as the products previously mentioned, but it also includes repairs to leaking cold and hot water pipes and water supply pipes within the boundaries of your property. It also covers unlocking and repairing of waste pipes and drains to restore adequate flow.
Some exclusions do persist, such as showers and the parts associated with them. Also, shared drains and the removal of scale and sludge are not covered.
HomeCare 4 offers all of the advantages of HomeCare 3 but also includes home electric coverage. This includes repairs to fixtures, electrical wiring, fuse boards and damaged/faulty electrical fittings.
Even though Homecare 4 includes electrical work, repairs to cooker hoods and electrical appliances are not covered.
Do You Need Coverage for Your Boiler?
Winter is the time of year your boiler works the hardest, which means this is also the time when you’ll most likely need boiler coverage. Fortunately, it’s easy to receive it, so there’s really no reason for you to find yourself left without heating and having to make calls to the local plumbers.
Here are some simple things you can do to prevent issues from occurring with your boiler.
If you do decide to leave your heating on all throughout winter, it will help to keep the pipes from freezing. Even though it’s better for your pipes, this is not very energy efficient. If you do leave the heating on, ensure that the thermostat is set to a lower temperature.
Make sure to keep your manual for the boiler accessible in case you need it for an emergency repair. If you cannot find it, don’ worry—you will be able to get a replacement from the manufacturer of your boiler.
If you have one of the new boilers, look for an automatic pump anti-seizing function in the manual. When enabled, it will help spin the pump when the boiler has not been used for a long while.
If your condensation pipe was frozen, you might be able to fix the issue on your own. You can use warm water to temporarily reduce the freezing in the pipe, and then lag it with some sort of insulation material. This can help you start the boiler, but you might need the help of an expert either way.
For other repairs or if you don’t feel comfortable fixing your boiler alone, make use of your British Gas coverage and call them for help.
What Is Excess?
Excess is the amount of money you will pay for a completed repair. When you buy your boiler cover, you get to decide what amount of excess to pay. The options tend to be £0, £60 and £99.
If you have £0 excess, you won’t pay anything for the completed repair. If you have £60 excess, you will pay £60 for each complete repair.
Excess can be lowered through your online account, and you can check your current excess by visiting your dashboard with a British Gas login.
British Gas HomeCare Explained
Now that you have all of the information necessary for a comprehensive understanding of the British Gas HomeCare product, you are well on your way on determining which is best for you, and the type of coverage that you need.
Keep in mind that all of the packages start with a fixed price for the first year. After that, the price will vary depending on your breakdown history and liability status.
If you’re interested in learning more about various UK services, and their associated helplines, check out the rest of our articles. We have further contact information for British Gas here, EE customer services, and more.