Sky Contact Number | 0843 850 2477

Contacting Sky Customer Service

There are numerous ways for customers to contact Sky Customer Service.

By telephone

You can contact Sky between 9am and 10pm, 7 days a week.

Sky customer line: The main contact number for Sky customers is 0843 850 2477. However, there are other numbers, shown below for other departments and services. Please check carefully.

Leaving Sky: If you wish to cancel any of your sky services, call 0843 850 2477

Downgrade Sky Services: To downgrade your Sky services call 0843 850 2477 for TV and Sky Talk and 0843 850 2477 for Sky Broadband.

To make a complaint: To make a complaint to Sky, call 0843 850 2477

Sky Introductory Offers: To find out about any current introductory offers call: 0843 850 2477

Moving Home: If you are moving home and want to take Sky with you, call: 0843 850 2477

Accounts and Billing Inquires: Call Sky’s automated self-service line on 0843 850 2477 or speak to customer services on 0843 850 2477.

To make a purchase: If you wish to purchase products from Sky call 0843 850 2477 (This is a free service from a BT land line; calls from other providers may be higher.)

Other ways to contact Sky

By Email

You can contact Sky by emailing them at


Sky is a huge organisation with many services and departments and unfortunately, its customer service is complicated too. Getting through is not straight forward and can be confusing.

To help they have produced this page which covers all the ways you can get help. Depending upon the problem you have it will direct you to the forms of help available. You may be given a phone number for one kind of problem, a live chat button for another or an email address for another. Sometimes you can get more than one option to choose from.

Making a complaint

Making a Complaint by letter:

Customer Complaints

Sky Subscriber Services Ltd

PO Box 43


West Lothian

EH54 7DD


What to do if you have a complaint that cannot be resolved

If you are unable to resolve an issue, then, after 8 weeks, you can refer the matter to the Ombudsman Services Communications.

Ombudsman Services Communications contact details

Phone 0330 440 1614 – standard call charges apply
Fax: 01925 430 049
Ombudsman Services Communications
PO Box 730

Getting Technical Help

As large companies such as Sky expand their service offering, they need to ensure that they deliver a consistently high standard of service even though their business is growing. Investment in employees and resources have enabled Sky to deliver an excellent standard of customer care. The staff are more skilled and equipped to deal with any enquiry, including specialised technical support.

In order to serve millions of customers, Sky has a dedicated network of support teams and they have devised many suitable strategies in order to help resolve customer queries with as little hassle as possible.

Sky’s has several YouTube channels, and it’s Sky Help Channel can provide you with expert advice on how to deal with some of the more technical problems you may encounter. The video below, for example, shows you how to set up the Sky box.


Customer Service Issues

Contact TV Licence Phone NumberSky Customer Service receives thousands of daily inquiries and is often exceptionally busy. If you call, be prepared to wait in a queue before being put through. At very busy times, there can be an extended wait, so it could be cheaper to call later.

Preparing to call Sky Customer Service

Before Sky operators can deal with your inquiry, they will verify who you are, to ensure no-one else is attempting to access your account. To help, have all the relevant details they may ask for, to hand, including; your telephone number, address, postcode, Sky account and contract numbers, telephone password or secret question answers you have given to identify yourself.

Getting through to the right department

When contacting large businesses, like Sky, you may need to use your telephone keypad to pick from a choice of options so that you are channelled through to the right department. Listen carefully to the recorded message and make sure you understand the options available. If the given options are not suitable, then choose the one that is the nearest match or press no key at all. If you do not input a key, you can sometimes be diverted to general inquiries where the operator will help find the best person to help you..

Dealing with Sky Customer Service on the phone

When talking to Sky Customer Service, explain your concerns clearly so the assistant dealing with your inquiry can help you better. When making a complaint, always remain calm and remember that the assistant is only following instructions.

If you are not satisfied with their response, or are unhappy with the service, take their details and ask to speak to their line manager. If this doesn’t improve the situation, ask for manager’s name. You should then write a complaint letter to a more senior manager.

Information about Sky

Rupert Murdoch By Monika Flueckiger, World Economic Forum [CC BY-SA 2.0 ]

Sky UK Limited is a UK telecoms business that provides TV, high-speed broadband and telephone networks in the UK and Ireland. With 11 million customers in 2015, it is the 2nd largest digital TV service in the UK after Freeview and the largest of the subscription TV companies beating off competition from rivals like Virgin Media.

Sky was launched 1990 with the merger of Sky TV and British Satellite Broadcasting (BSB). It was originally called BskyB. The company is owned by the media mogul, Rupert Murdoch, who also owns News International, News Corporation and 21st Century Fox, among other companies.

Sky is particularly recognised for providing high quality digital sports and entertainment channels and is a significant player in providing the UK with access to Premier league football games.

With their focus on sports entertainment, Sky has begun to widen its involvement in sport. It runs the cycling team, Team Sky, and sponsors many teams and organisations involved in sport. To make financial gains through its investment in sports, recently the company has delved into the gambling industry by launching the SkyBet service, an online gambling platform where users can place bets on football games and other sporting activities.

1024px-Tour_de_France_2012_Saint-Rémy-lès-Chevreuse_088 (1)

Team Sky By Lionel Allorge (Own work) [CC BY-SA 3.0 ]

Rupert Murdoch began his career in newspapers and has maintained heavy involvement in the news industry throughout his long career. Besides owning News Corp and News International, he also set up Sky News, which is a significant player in delivering online and TV news.

Watch Sky News Live

Sky have a live news channel on YouTube, you can watch it below.


Sky Products and Services

Sky offers its customers a wide range of services and entertainment packages to suit their budgets and requirements and is committed to delivering the highest standards of provision. It has the one of the fastest broadband services in the UK and the widest selection of TV channels available.

Whereas companies like Virgin Media focus on their ability to deliver superfast broadband, Sky’s main advantage is their entertainment services. As Sky is owned by the same family who own FOX and 21st Century Fox, they have significant resources to draw on in the media and entertainment industries.


By Steindy – CC BY-SA 3.0

Sky’s TV service not only offers a wide range of TV channels, including many in HD, but it also provides the biggest choice of premium channels in the UK. These include their famous Sky bundle packages. The two most popular are the Sky Movies Bundle, which offers eleven movie channels more than 1000 on-demand movies; and the Sports Bundle, which gives access to seven sports channels and 116 live Premier League soccer games per season. The also provide their customers with on-demand box-sets and family packages for children.

With developments in technology, Sky Go customers can now access Sky TV packages on 3G and 4G telephones. They are also developing their fibre optic broadband capabilities, as you can see in the Minions video below:



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