Orange Customer Services | 0843 850 2485
Contacting Orange Customer Service*Please note that Orange is now part of the EE network.
There are numerous ways for customers to contact Orange Customer Service.
Opening times (read carefully):
Orange Customer Service has slightly complicated opening times. They are open from 8am to 10am during weekdays and from 8am to 8pm on weekends. However, the hours between 8pm and 10pm during weekdays and 6pm and 8pm at weekends are referred to as non-standard opening hours and calls made during these times are considerably more expensive.
Calling from an Orange mobile:
For pay monthly, broadband, SIM only, and TV customers call: 0843 850 2485
If you call using a landline, other mobile or using a different mobile provider:
For Pay monthly and SIM only customers call 0843 850 2485
For Pay as you go customers – call 0843 850 2485
For Broadband & TV customers- call 0843 850 2485
For Small business customers – call – 0843 850 2485
These calls are not free and will require you to pay the rates charged by your provider.
If you are calling from an EE landline:
For pay monthly or SIM only customers – call 0843 850 2485
For pay as you go customers – call 0843 850 2485
For Home Broadband & EE TV customers – call 0843 850 2485
For Mobile Broadband customers – call 0843 850 2485
For small business customers –call 0843 850 2485
If you want to become an EE customer
If you are a personal customer, call 0843 850 2485
If you are a business or organisation with up to 50 employees, call 0843 850 2485
If you are a business or organisation with 50+ employees, call 0843 850 2485
Calls are free from landlines, but will cost up to 20p per minute from EE, T-Mobile and Orange. Calls from other networks may be higher.
If you want to make a complaint about Orange
To make a complaint by telephone, call 0843 850 2485
Calls to this number are free from Orange mobile phones. Charges from other providers may vary.
Other ways to contact Orange
EE Customer Services
6 Camberwell Way
Tyne and Wear
Existing mobile customers can get in touch by texting 150 with the following codes to get the following services or information:
- BA = for balance detail
- BILL = to see your invoices and payments
- UP = to see whether you are eligible for an upgrade
- USAGE = to check your current costs
- BUNDLES = keep a check of bundles or extras
- HELP = to see Orange’s main services
Making a complaint online
EE provide an online form for you to complete if you wish to make a complaint about Orange. To access the form visit: https://explore.ee.co.uk/forms/we-are-listening.
The form is detailed and will require you to provide information about your account numbers, so have these with you when you complete the form. EE says it tries to respond to you within 3 days.
What to do if you have a complaint that cannot be resolved
If you are unable to resolve an issue, then, after 8 weeks, you can refer the matter to the Ombudsman Services Communications.
Ombudsman Services Communications contact details
Phone 0330 440 1614 – standard call charges apply
Fax: 01925 430 049
Ombudsman Services Communications
PO Box 730
Find information on YouTube
EE has its own channel on YouTube which has many helpful videos for its customers.
Orange Customer Service Issues
Orange Customer Service receives large volumes of customer inquiries daily and is often very busy. When calling, be prepared to be put into a queue before your call is dealt with. During very busy periods, waiting times can be long and it may be easier to call later. If you are paying for the call, it may also be cheaper.
Preparing to call Orange Customer Service
Before Orange assistants deal with your inquiry, they need to verify your identity to make sure no-one tries to fraudulently access your account. To make this process quicker, have ready all the relevant details they may ask for, including; your telephone number, address, postcode, Orange account and contract numbers, telephone password or secret question answers you have given to identify yourself.
Getting through to the right person
When calling large companies, like EE or Orange, you may need to use your telephone keypad to choose from a range of caller options so that you are connected to the correct department. Pay attention to the recorded message so that you understand the various choices. If the options are not suitable for your problem, choose the most likely matches or press no key at all. Not pressing an option may divert you to general inquiries where an operator can help put you through to the best department.
Dealing with Orange Customer Service on the phone
When calling Orange Customer Service, discuss your concerns as clearly as possible so members of the team dealing with your inquiry can fully help you. If you intend to make a complaint, remain calm and remember that the assistant you are talking to is only doing their job.
If you get an unsatisfactory response from your customer service inquiry or you aren’t happy with their service, take the assistant’s name and ask to speak to the manager. If this fails to solve your problems, ask for the manager’s name. You should then write to raise your concerns with a more senior manager. Mention the names of the people you have spoken to when writing.
Information about Orange
The video below gives information about how Orange and T-Mobile have become part of the EE brand.
Orange UK was launched in 1993 and quickly became one of the UK’s major mobile network operators, as well as being an internet service provider. At their height, they had over 300 UK high street stores and offered a range of Pay monthly and pay as you go services.
However, Orange UK has now merged with T-Mobile UK to form a new company called EE (Everything Everywhere). Initially, EE maintained both Orange and T-Mobile Brands whilst launching products under its own name. However, this was ended in early 2015. Whilst Orange still has existing customers, once their contracts come to an end they will need to renew or upgrade to the EE brand. Alternatively, if they choose not to upgrade or renew they can stay with their current Orange tariff without the need to renew. In order to encourage users to move to EE, Orange mobile users can no longer call premium rate or directory numbers.
The company is famous for two things. Firstly its catchy slogan, “The future’s bright – the future’s Orange” and secondly for offering its customers cheap cinema tickets on what became known as Orange Wednesdays. It also sponsored various creative and sporting projects, most notably, a 2 year flirtation in F1 with the F1 Orange Arrows team and the BAFTA awards.
EE Present 4G and Fibre Broadband
The video below shows how EE is developing its 4G and fibre broadband services.
EE Homepage: http://shop.ee.co.uk/
EE Youtube Channel: https://www.youtube.com/user/EEUK
EE Help Page: http://ee.co.uk/help