Job Centre Plus | 0843 850 2482

Contacting Job Centre Plus

There are numerous ways for customers to contact Job Centre Plus.

By telephone

You can contact Job Centre Plus, Monday to Friday, from 8am to 6pm, using the numbers below.

The National Job Centre Enquiry Line: 

To main number to contact the National Job Centre on is: 0843 850 2482
This is also the number for all local Job Centre Plus offices

For New Benefit Claims

If you are wishing to make a new benefits claim,  dial: 0843 850 2482

For Existing Benefit Claims

If you need to inquire about an existing benefits claim or you are calling to give information regarding a change in circumstances, then you will need to contact different numbers for different types of benefit. The numbers are below.

For inquiries about Income Support, Jobseeker’s Allowance, Incapacity Benefit or Employment and Support Allowance call: 0843 850 2482

For inquiries about Maternity Allowance call: 0843 850 2482

For Inquiries concerning Bereavement Benefits call: 0843 850 2482

For inquiries about the Social Fund: 0843 850 2482

For Inquiries about Universal Credit call: 0843 850 2482

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By J J Ellison (Own work) [CC BY-SA 3.0 ]

Finding employment

If you are looking to contact Job Centre Plus in order to seek employment, call: 0843 850 2482

How to get a job at a job centre

The video below shows what it’s like working for Job Centre Plus and is supposed to give customers an idea of what their staff are like.

Issues with Calling Job Centre Plus

With the majority of people calling Job Centre Plus being unemployed or on low incomes, it is surprising that that the UK Government and the Department for Work and Pensions have chosen to provide numbers which incur charges of up to 45p a minute. Bearing this in mind we would advise you that if the numbers are busy and you are put into a queue, it would be much less expensive to call back later.

Preparing to call Job Centre Plus

As the calls are likely to be expensive, before call Job Centre Plus make sure you have to hand all the relevant detail they may ask for, including; your telephone number, address, postcode, National Insurance Number, Tax Codes, benefits numbers, etc. You will find most of these on the written correspondence Job Centre Plus will have sent to you.

If you have these with you when you call it is likely to make the call shorter and, therefore, less expensive.

jcp 3Getting through to the right person

When contacting large organisations, like Job Centre Plus, you could be asked to use your telephone keypad to pick from a range options. Pay attention to any recorded messages to make sure you understand the options available. If the given options you are provided with are not appropriate for your inquiry, choose the most suitable option or press no key at all. Failing to choose an option sometimes gets you connected to the main operator who can help find the best person to talk to.

Dealing with Job Centre Plus Customer Service on the phone

When talking to Job Centre Plus, explain the reason for your call as clearly as possible so that the member of staff dealing with your inquiry can help you better. If you are making a complaint about something, always remain calm and remember that the person at the other end is only doing their job.

If you get an unsatisfactory response from the Job Centre Plus employee dealing with your inquiry, or you are not happy with their service, take their name and position and ask to speak to their manager.  If this doesn’t work, take the manager’s name as well. You should then write to raise the issue with a more senior manager.

Making a complaint

You should write to your local Job Centre Plus office, the details of which will be on any letters sent to you. For more information about making a complaint visit here:

When making a complaint to Job Centre Plus, remember to give your National Insurance number and full name and address and contact details. You will also need to explain what happened and when, how it affected you and how you would like the matter resolved.

About Job Centre Plus


Job  Centre Plus is a central hub set up by the government where those seeking employment receive support from an advisor to help them find work. Jobcentres can be found in many different towns and cities throughout the UK and the services are offered to local individuals seeking work across a whole range of sectors. The idea of the Job Centre was first introduced in 2002 when the Employment Service and Benefits Agency merged together to deliver a uniform and accessible service for job seekers.

The Job Centre Plus is not just for those who are unemployed; it also offers job search facilities for the employed who are looking to move jobs or find another role. The jobcentre now offers a range of facilities including touch screen pods where you can access up to date jobs listings both locally and nationally. Any jobs of interest can be printed out and the details retained for the individual to apply at a later date. There are also telephones that members of the public can use to call Jobseekers Direct to obtain further information and application details about a specific job advertisement.

There is a strong emphasis on getting people back into work or onto the career ladder for the first time so, if you are looking for a new role or your first job, there are many ways in which you can receive comprehensive assistance from the staff at the Jobcentre Plus. Advisors can provide information on a whole host of topics including benefits applications, applying for jobs, approaching interviews and much more.

Employment Help

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One of the main services that jobcentres provide is to help the unemployed find suitable employment. When you first contact the Jobcentre to look for work, you will be asked to go to an appointment, usually called a New Jobseeker Interview. It is important that you attend this meeting as if you do not you will not be able to claim any financial assistance while you are looking for work.

At the interview, you will be asked about your search for work and provided with information about benefits and your entitlements while you search. The advisor will discuss your qualifications, skills and areas of expertise to determine the types of jobs that you are hoping to secure and they will discuss your career aspirations. If you are unsure about filling in a claim form, the advisors will be able to help you with this. Furthermore, Jobcentre Plus advisors will help you work out a strategy to help you find work as quickly as possible and offer you some tips as to where you can find suitable vacancies and how you can get back to work. You can find out more by watching the video below.


Eligibility for benefits

In order to claim Jobseekers Allowance, you will need to prove that you are actively seeking work and will be asked to fill out a diary of what you have done each day to look for work. This may be consulting a website, searching Universal Jobsmatch, sending out CVs or applying to local recruitment agencies.

Your questions answered

The video looks at some of the questions job seekers ask about finding a job.



If you need additional training to move into another area or change career, the advisor will signpost you in the right direction. Or you may need help with your CV or assistance with preparing for interviews. All of this information can be obtained at the Job Centre. They can even provide you with information on courses if your reading and writing skills are not the best and can help those where English is not their first language.

The Jobcentre Plus is an extremely useful resource if you are hoping to find work, whether you are unemployed and wanting to claim jobseekers allowance or you are currently employed but looking for a change. The .gov website provides information on your local job centres and Universal Job Match is the online portal where you can search and apply for jobs.

Useful Links

Main website:

Find your nearest Jobcentre Plus:  Use the local office search tool.

Complain about Jobcentre Plus: Complaints