DVLA Contact Number | 0843 850 2480
There are a number of ways for customers to contact DVLA.
You can contact DVLA Mon to Fri, 8am – 7pm and Sat, 8am – 2pm
There are three numbers you should use:
For Vehicle registration and Vehicle Road Tax enquiries call 0843 850 2480
For driver licensing enquiries call 0843 850 2480
For Drivers’ medical enquiries call 0843 850 2480
(Medical Enquiry times Monday to Friday, 8am to 5:30pm Saturday, 8am to 1pm)
Other Ways to contact DVLA:
DVLA have a range of email addresses available depending upon the nature of your inquiry. For a full list, visit their email service.
You can also write to DVLA at the addresses below:
For vehicle inquiries:
Vehicle customer services
For Drivers’ inquiries
Drivers Customer Services
Issues with contacting DVLA
DVLA receives thousands of daily inquiries and the line is frequently busy. When you ring, you may have to wait in a queue before your call is put through. At very busy times, there can be an extended wait, so it would be cheaper to call later, especially if you are calling from a mobile phone.
Preparing to call DVLA Customer Service
When calling DVLA always have your driving licence and vehicle registration details with you. Also, have any other documents to hand, such as your SORN form, MOT certificate, Car Insurance details, etc.
Getting through to the right department
When contacting large organisations, like DVLA, you could be asked to use your telephone keypad to choose the right department. Listen carefully to the recorded options and choose the one most suitable to your inquiry. If the given options are not suitable, try not pressing any key at all. Doing this can sometimes divert you to the operator who will help you find the best person to talk to.
Dealing with DVLA Customer Service on the phone
When talking to DVLA Customer Service, explain your concerns clearly so the member of staff dealing with your call can help you better. When making complaints, always remain composed and remember that the employee is only following instructions.
If you are not satisfied with the employee’s response or are unhappy with the DVLA’s service, take their name and ask to be put through to the line manager. If this doesn’t resolve your problems you should then write a complaint letter to a more senior manager.
Making a complaint
If you wish to make a complaint to DVLA, you should start by contacting the department that you are making the complaint about. You can find the address on any correspondence they have sent.
When you complain to DVLA make sure you have the following information to hand; your driver number, your vehicle registration number and the make and model of the vehicle.
For more detailed information about making a complaint, visit https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency/about/complaints-procedure
If you are dissatisfied with the outcome of your complaint
If your initial complaint has not resolved your issue satisfactorily, contact the Customer Complaint Resolution Team (CCRT) at: CCRT, D16 W, DVLA, Swansea, SA6 7JL
Information about DVLA
The DVLA is based in Swansea and has been in existence since 1990. Previously it was known as DVLC and was originally set up in 1965 o coordinate driving licenses and issues to do with owning and using a vehicle. Part of the Department for Transport, the DVLA, or Driver and Vehicle Licensing Agency, is responsible for a vast database containing information about road users and vehicles. It is also the centre which issues both provisional and full driver licenses.
If you have a certain medical condition you will need to let the DVLA know as particular medical conditions can impact on your ability to drive and the DVLA will decide. Furthermore, you can also renew your car tax or buy a personalised registration plate you will need to contact the DVLA customer service team. In 2004, the DVLA set up what is known as the Electronic Vehicle Licensing which requires all owners of a vehicle to pay vehicle excise duty online or over the telephone rather than paying it at the Post Office.
The video below looks at registration plate auction days
One of the main functions of the DVLA is to monitor and issue road tax. This must be paid for all vehicles and it must be paid if you own a vehicle if it is used or parked on a public road. Even if your vehicle is not in use and you have registered it as SORN, there is still a fee to pay. Until recently, all vehicles needed to display a tax disc in the windscreen but the DVLA have now removed this requirement as all of the information is now stored on an electronic database. However, it is still important that you renew your car tax as before otherwise you may be prosecuted.
Another function of the DVLA is to manage driving licenses which you need if you want to drive a vehicle anywhere in the UK. Provisional licenses are granted to learner drivers until such time that they pass their theory and practical driving tests when they will be issued with a full driving licence. Until recently driving licences came in two parts a paper section and an ID card section with a photo. In 2015, plans have been drawn up to scrap the paper element and just retain the ID card. For more information, see the video below.
ID cards have to be replaced every 10 years so that more recent photographs make it easier to identify the driver. You must also change your driving licence if there is a change in your personal details; if you have married or changed address, for example. For more information about getting a new licence, see the video below.
Blue Badge Applications
The DVLA also deal with blue badge applications which are given to individuals who have a disability or mobility needs. A blue badge holder will have certain privileges when it comes to parking with access to disabled spaces and can park on single or double yellow lines for up to 3 hours.
The DVLA keep up to date and accurate records of all documentation relating to licensing and vehicles. They also have the authority to collect taxes relating to cars and they are permitted to sell private registrations.
The database held by the DVLA stores a wide range of information relating to both road users and vehicles. It can be used to find the owners of untaxed vehicles and is often used by agencies in London to see which vehicles are not paying congestion charges. It is also used by the police. These are just a few examples of what the data can be used for as there are hundreds of different purposes that information stored within this database can serve.
The DVLA database is an advanced piece of software constructed by EDS with a contract valued at £5 million and the database operates through the use of a Vehicle Identification Number rather than a registration plate which reduces the risk of the same vehicle having multiple registrations. Following on from the introduction of the Vehicle Identity Check, it was anticipated that this would reduce car crime and prevent criminals from changing the details on stolen or scrapped vehicles.
DVLA Contact Details: https://www.gov.uk/contact-the-dvla
Personalised Number Plates: http://dvlaregistrations.direct.gov.uk/